Terms and Conditions at Mino Casino
These terms and conditions govern the use of the Mino Casino website and the relationship between us and every registered player. By creating an account, you accept these terms in full, so we ask you to read them carefully before you sign up. We may update these terms from time to time, and the current version published on the website applies to your use of our services.
Who Can Open an Account
You must be at least 18 years old to register and play at Mino Casino. Access is restricted for residents of the United Kingdom, the United States, France and the Netherlands, and additional territorial and provider-related exclusions may apply. It is your responsibility to make sure that opening an account and using our services is permitted under the rules that apply to you.
Account Registration
To open an account, you provide your email address, choose a username and password, and accept our terms. As part of completing your profile, we ask for your legal name, date of birth, address, phone number, city, country and preferred currency. All details you give us must be accurate and kept up to date.
Identity Verification
Verification is required before your first withdrawal. We may ask for an identity document, proof of address and evidence that the payment method belongs to you. Depending on the review, we can also request bank or e-wallet screenshots, a selfie with your ID or a video verification. Reviews typically take between one and five business days, and verification checks may extend withdrawal processing times.
Deposits
You can fund your account with Visa, Mastercard, Skrill, Neteller, Bank Transfer, MiFinity, PaysafeCard, Bitcoin, Ethereum, Litecoin and Tether. A minimum deposit applies, and per-transaction limits apply to card deposits. Deposits must be made from payment methods held in your own name.
Withdrawals
Withdrawals can be made via Visa, Mastercard, Skrill, Neteller, MiFinity and Bank Transfer. A minimum withdrawal amount applies, and daily and monthly withdrawal limits apply at entry rank, with higher limits available at higher ranks. Completed verification is required before your first cashout, and verification checks may delay a withdrawal. Requesting a withdrawal while a bonus is active can result in the bonus being removed.
Bonus and Promotion Terms
New players can choose between a standard welcome bonus and a high roller alternative on the first deposit; these options are alternatives, not cumulative rewards. A welcome package across three deposits, an Easy Start offer and recurring promotions such as Tuesday Happy Hours, a Wednesday Bonus, a Power Reload and weekly and daily cashback offers are also available. Welcome bonuses carry wagering requirements of 45 times the bonus amount, a qualifying deposit applies, and a maximum bet applies while wagering a bonus. Bonuses must be activated within 48 hours and wagered within five days. Winnings from cash bonuses are capped in relation to the deposit, spin winnings caps differ by offer, and game contribution rates vary by game type. Withdrawing while a bonus is active can remove the bonus.
Inactivity and Account Closure
If an account shows no activity for 12 consecutive months, a monthly inactivity charge applies. You may contact us at any time if you wish to close your account.
Responsible Gambling
We offer Take a Break periods of one day, three days or one week, and reality-check reminders that you can set at 60, 90 or 180 minutes. Self-exclusion is available on request by email. If you feel your play is becoming difficult to control, we encourage you to use these tools or contact our support team.
Complaints and Contact
If you have a question or a complaint about your account or our services, contact us through live chat or by email at [email protected]. We will review your case and respond through the channel you used to reach us.
Changes to These Terms
We may amend these terms from time to time, and the version published on the website is the one that applies. Continued use of your account after an update takes effect constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the website and contact us about closing your account.