Our Commitment to Verification
At Mino Casino we apply identity checks, payment ownership evidence and additional risk-based document review as part of our account procedures. These measures help us confirm that accounts are used by their rightful owners and that payments move through legitimate channels. You must be at least 18 years old to open an account, and verification is required before your first withdrawal.
Identity Verification
We verify your identity before processing your first cashout. Our team may ask you to confirm your identity, your address and the ownership of the payment method you use. A review of your documents can take up to three business days in some cases, while the overall timeframe can range from one to five days depending on the documents involved. Completing verification early helps avoid delays when you request a withdrawal.
Documents We May Request
Depending on your account activity, we may ask for the following items:
- An identity document
- Proof of your address
- Evidence that you own the payment method used on your account
- Bank or e-wallet screenshots
- A selfie with your ID or video verification
Additional Document Review
Beyond standard identity checks, we may carry out additional risk-based document review on an account. When this applies, we will contact you and explain which documents we need and how to submit them.
Verification and Your Account
Verification may delay withdrawals while a review is in progress. Accounts that remain inactive for 12 months may be subject to a monthly inactivity charge as described in our terms and conditions.
Payments and Ownership
We may request evidence that the payment methods used on your account belong to you. This can include bank or e-wallet screenshots. Deposits can be made with Visa, Mastercard, Skrill, Neteller, Bank Transfer, MiFinity, PaysafeCard, Bitcoin, Ethereum, Litecoin and Tether. Withdrawals are available through Visa, Mastercard, Skrill, Neteller, MiFinity and Bank Transfer.
Contacting Us
If you have questions about verification or need help submitting documents, reach our customer support team through live chat or by email at [email protected]. Our terms can be updated from time to time, so please read the current version on our website.