Mino Casino FAQ

Sign up by entering your email, choosing a username and password, and accepting the terms. After that you complete your profile with your legal name, date of birth, address, phone number, city, country and preferred account currency.

You must be at least 18 years old to open an account and play. Age and identity are confirmed during the verification process.

Select Forgot Password on the login screen and enter your registered email address. Use the reset link sent to your inbox to set a new password. If you still cannot access your account, contact customer support.

Verification requires an identity document, proof of address and evidence that the payment method belongs to you. In some cases you may also be asked for bank or e-wallet screenshots, a selfie with your ID or a video verification call.

A review of your documents can take up to a few business days. Verification is completed before your first withdrawal, so submitting clear documents early helps avoid delays later.

New players can choose between a standard welcome offer with a 100% deposit match plus free spins on the first deposit, and a high roller alternative with a larger match and more free spins. These are alternatives, not cumulative rewards, and a qualifying minimum deposit applies to each.

The welcome bonus carries 45x wagering on the bonus amount, a maximum bet limit while wagering, and a cap on cash-bonus winnings tied to your deposit. Bonuses must be activated within 48 hours and wagered within five days. Requesting a withdrawal while a bonus is active can remove the bonus, and game contribution rates vary, so always check the current conditions on the site.

Regular offers include a Tuesday reload claimable three times that day with a promo code, a Wednesday deposit bonus with free spins, a weekend reload from Friday through Sunday, and weekly and daily cashback deals. A separate daily cashback rate applies to eligible VIP players.

The loyalty program has five tiers: Recruit, Guardian, Legend, Ancient and Immortal, spread across 100 levels. Wagering on slots earns points, and climbing the levels unlocks rewards such as spins and balance bonuses. Higher tiers come with increased cashback rates and higher monthly withdrawal caps.

You can fund your account with bank cards, e-wallets, prepaid vouchers, bank transfer and cryptocurrencies. A minimum deposit applies.

• Visa and Mastercard
• Skrill, Neteller and MiFinity
• PaysafeCard
• Bank Transfer
• Bitcoin, Ethereum, Litecoin and Tether

Verification must be completed before your first cashout. Withdrawals are paid back to the same method used for depositing, and a 3x deposit turnover is described in the terms. You can have up to three pending withdrawal requests at a time, and daily and monthly withdrawal caps apply.

Every request goes through a manual review by the finance team, which works Monday to Friday, 09:00 to 18:00 GMT+2. How quickly the money reaches you depends on the payment method and the checks involved, so published processing estimates are not a payout guarantee.

The catalogue covers slots, live casino tables, roulette, blackjack, baccarat, jackpot games, and instant and crash games.

Yes. The site runs directly in the mobile browser on both Android and iOS devices, with no separate app to install. Log in through your browser and your account, balance and games are all available.

Support is available 24/7 via live chat on the site, and you can also write to [email protected]. Support is listed in English, and no telephone line is offered.

You can set a Take a Break period of one day, three days or one week, and enable reality-check reminders at 60, 90 or 180 minute intervals. Self-exclusion is arranged by sending a request by email. Contact support for any account restriction or exclusion request.