Responsible Gambling at Mino Casino

Staying in Control

Setting personal boundaries before you play is the most effective way to keep gambling enjoyable. We encourage you to decide in advance how much time and money you want to spend and to treat any winnings as a bonus rather than an expectation.

• Decide on a budget before you start playing and do not exceed it.
• Set a time limit for each session and stop when you reach it.
• Never chase losses or gamble with money set aside for everyday expenses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol.
• Balance gambling with other hobbies and activities.

Player Tools at Mino Casino

We offer the following tools to help you manage your activity. You can activate them by contacting our support team through live chat, which is available 24/7, or by emailing [email protected].

• Take a Break: pause your account for one day, three days or one week.
• Reality checks: on-screen reminders of your playing time at intervals of 60, 90 or 180 minutes.

Self-Exclusion

If you feel you need a longer break from gambling, you can request self-exclusion by emailing our support team at [email protected]. Once your request is processed, your account will be closed for the agreed period and you will not be able to log in or play. If you are considering self-exclusion, we also recommend contacting a professional support organisation in your area for additional help.

Warning Signs

It can be difficult to notice when gambling stops being fun. Answering yes to any of the following may indicate that it is time to take a break or seek support.

• Spending more money or time on gambling than you planned.
• Chasing losses or gambling to recover money you have lost.
• Hiding your gambling from family or friends.
• Borrowing money or neglecting bills and responsibilities because of gambling.
• Feeling anxious, guilty or irritable about your gambling.
• Using gambling as a way to escape problems or negative feelings.

Getting Help

If gambling is causing problems for you or someone close to you, professional help is available. Many confidential support services and counselling organisations operate internationally and can be found online. Our support team is also available around the clock via live chat and at [email protected] if you would like to activate any of the tools described on this page or discuss your account.

Underage Gambling

Mino Casino is strictly for adults. Our terms require every player to be at least 18 years old, and we verify identity before the first withdrawal. Accounts found to belong to anyone under 18 will be closed. If you share your device with minors, we recommend keeping your login details private, never leaving your account logged in unattended, and using parental control or filtering software to block access to gambling websites.